Mark Murphy
CEO, Greenlight Networks
Speaker Profile
Mark Murphy is the Founder, President, and CEO of Greenlight Networks, holding overall responsibility for creating, planning, implementing, and integrating the strategic direction of the organization. He also serves as a member of the company’s Board of Directors. Murphy leads and motivates a leadership team that works to develop, implement, and manage scalable and efficient strategies to ensure both consistent results and exponential growth. He has responsibility for all aspects and departments of the business as well as being accountable for the performance of the company. Leading with a customer-first mentality, Murphy’s stress on the importance of superior customer service has resonated with both employees and customers. In 2022, Greenlight Networks received a Net Promoters Score of +84.5, a customer loyalty metric used to measure how likely a customer is to recommend a product or service. In 2024, Greenlight Networks was recognized as the top-rated internet service provider in Consumer Reports' Telecom Services Ratings. The company achieved an outstanding overall satisfaction score of 95 and received a perfect 5/5 across all categories, including value, reliability, speed, technical support, and customer service. He has ownership of Greenlight Networks’ go-forward operating model, repositioning as needed to exceed both short term and long-term company goals while ensuring alignment with the Board of Directors and investors. The company was awarded number 18 on the Rochester Chamber Top 100 list of Fastest-Growing, Privately Owned Companies and ranked in the Top Third of the Inc. 5000 list of America’s Fastest-Growing Privately Owned Companies, all a testament to the growth driven by fiercely loyal customers and dedicated employees.
Prior to Greenlight, Murphy most recently served as Regional Vice President for XO Communications, responsible for leading the CLEC's Northeast Region including New York, New England, Pennsylvania, New Jersey, Ohio, and Delaware. Murphy also served as Regional Vice President for Frontier Communications in Rochester, New York. In this role he managed commercial sales, support, and operations; developed and implemented sales and marketing strategies; and oversaw all hiring, training, retention, and recognition of customer contact personnel for the Rochester and East regions of the company. Murphy also served as Vice President and General Manager for Time Warner Cable in Rochester, New York and as the Senior Director of Business Development for Fibertech Networks. Murphy has been a dedicated member of the St. Bonaventure University Board of Trustees since 2022. In this role, he contributes to the strategic oversight and governance of the university, ensuring the effective management of its business and affairs. Murphy was recognized by the Rochester Business Journal as one of Rochester’s “Forty under 40” in 2008, named to the Rochester Business Journal “Power 50 Technology” list in 2022 and selected by the Rochester Business Journal for the “Power 100” list in 2024. Murphy earned his Masters in Business Administration from the University of Notre Dame Mendoza College of Business and a Bachelor of Science Degree in Economics from St. Bonaventure University.
